Returns & Exchanges
At Nayab Jewellery, we want you to be completely satisfied with your purchase. If your handcrafted piece isn't perfect, we offer a hassle-free 14-day return and exchange policy for all unworn items in their original packaging.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return or exchange.
Package with Care
Securely place the jewellery in its original branded box and protective packaging to ensure it reaches us safely and remains eligible for a refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our artisans inspect the item for quality assurance, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing